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Ecomas Ecomas AI

A Clear Process to Launch AI Commerce Support

Connect your tools, build your workflow, and run AI-powered support in weeks, not months

Process

Launch Ecomas in Three Clear Steps

01

Connect Your Tools

Connect your store platform, messaging channels, and product data. Ecomas integrates with Shopify, WordPress, Magento, WhatsApp, Instagram, and Facebook. No heavy configuration needed.

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02

Build Your Workflow

Configure AI chat with your policies, FAQs, and product catalog. Set routing rules, escalation triggers, and auto-response patterns for your support team.

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03

Run Automation

Go live with AI support across all connected channels. Monitor response times, resolution rates, and customer satisfaction from your analytics dashboard.

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Detailed Timeline

What Happens at Each Stage

Connect Your Tools

  • icon Map your support channels and volume
  • icon Connect store platform and messaging channels
  • icon Sync product catalog and order data

Build Your Workflow

  • icon Upload policies, FAQs, and support rules
  • icon Configure AI chat responses and tone
  • icon Set up routing and escalation triggers

Run Automation

  • icon Launch AI support on all channels
  • icon Track response times and resolution rates
  • icon Refine workflows based on analytics

Implementation Timeline

Most stores go live within two weeks. Here is what each stage involves.

Week 1

Connect & Configure

  • Connect Shopify, WordPress, or Magento
  • Link WhatsApp, Instagram, and Facebook
  • Sync product catalog and order data
Week 2

Train & Test

  • Upload return, refund, and shipping policies
  • Test AI responses with real customer queries
  • Set escalation rules and agent assignments
Go Live

Launch & Optimize

  • Go live with AI support on all channels
  • Monitor resolution rates and response times
  • Refine AI responses and routing rules

What You Get After Setup

A fully operational AI commerce support system trained on your store data, ready to handle customer queries from day one. Click each item to explore.

AI agent trained on your data

Product catalog, policies, FAQs, and order data all built in.

Unified multi-channel inbox

WhatsApp, Instagram, Facebook, email, and web chat in one place.

Automation workflows

Smart routing, escalation rules, and auto-response triggers.

Performance dashboard

Response times, resolution rates, and customer satisfaction tracking.

AI Agent Trained on Your Data

Your AI agent learns your product catalog, return policies, shipping rules, and FAQ. It resolves customer queries instantly using real-time commerce data, escalating complex cases to your team with full context.

Real-time product stock, pricing, and variant availability
Policy-compliant answers for returns, refunds, and shipping
Multi-language support with context-aware responses
Smart escalation to human agents with full conversation history

Unified Multi-Channel Inbox

All customer conversations from WhatsApp, Instagram, Facebook, email, and web chat flow into a single workspace. Your team responds from one place with full order context, channel labels, and assignment rules.

WhatsApp Business API with rich media and template messages
Instagram DMs, story replies, and comment management
Facebook Messenger and page message handling
Email tickets with AI-drafted replies and auto-categorization

Automation Workflows

Define routing rules, escalation triggers, and auto-responses once. Ecomas adapts to conversation context in real time, routing by topic, language, and customer tier.

Smart routing based on topic, language, and customer tier
Auto-response triggers for common queries (tracking, returns)
Escalation rules with SLA timers and priority queues
Post-resolution surveys and feedback collection

Performance Dashboard

Track the metrics that matter. Response times, resolution rates, customer satisfaction, and agent performance, all in a real-time analytics dashboard.

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Avg Response
92%
Auto-Resolved
New
CSAT Score
Real-time conversation volume and trend analysis
Agent performance rankings and workload distribution

Ready to Launch Ecomas?

Book a free discovery call. We will map out your implementation plan and show you exactly how Ecomas fits your store.